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Offer Codes, Vouchers & Credit Notes

Offer Codes (also called “Media” or “Promo” Codes)

We run special promotions through a variety of media throughout the year. In such cases, the prices quoted are often only available with the application of an offer code, which will be quoted in the promotional material.

Some offers are applied automatically, such as when you click through from one of our email newsletters or go to a direct link quoted in a newspaper advert. Others should be applied by entering the code you have into the “Do you have an offer code?” box at the checkout, or by quoting it as you order by phone.

Strictly, only one offer code can be applied to your order, otherwise it would be possible to “stack” discount codes up together and we'd often end up losing money - we’re nice, but we’re not that nice! Please do not navigate to third-party websites and ensure that you have the correct offer code applied prior to checking out. Once your order has been processed for dispatch, we regret that we may not be able to honour some offers should you use the wrong code.

Credit Notes

If there’s a problem with an item you’ve received, you may ask for a credit note rather than a replacement or cash refund. This credit will be linked to your account in our system and made available next time you wish to purchase. You can apply a credit note to your order by ordering with our Sales team on 0844 6 569 569.

Should you wish to purchase various discounted items from different promotions together, please Contact Us and we'd be happy to arrange our best possible price for you.

1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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