Cancelling an Order

Please call 01613 331615 to cancel your order. Do not refuse items at the door.

If you wish to cancel your order, please call our Sales team ASAP on 01613 331615. Note, once your order has been sent to our pack house team for picking, packing and dispatch, we will not be able to cancel it prior to dispatch.

If your order has already been processed for dispatch, or you have received it and it is no longer required, please Contact Us for our returns address. A refund for the returned items will be issued only on safe receipt of the goods. Please note, we do not offer a free returns service and the means of returning items should be arranged by you. Under no circumstances should you send items back with the courier or refuse delivery, as we cannot guarantee to receive items back - in which case your request for a refund may be denied.

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DOUBLE GUARANTEE TO YOU:

1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!

2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P

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