Returning an Item

Please Contact Us - do not send items back with the courier.

If you wish to return an item which is damaged or doesn’t meet your expectations in another way, please get in touch with our Customer Service team via our Contact Us page - we will be more than happy to resolve your query.

If you have received your order and it is no longer required, please Contact Us for our returns address. A refund for the returned items will be issued only on safe receipt of the goods. Please note, we do not offer a free returns service and the means of returning items should be arranged by you.

Under no circumstances should you send items back with the courier or refuse delivery, as we cannot guarantee to receive items back - in which case your request for a refund may be denied.


HELP:
GARDEN ADVICE:
SHOPPING:
DOUBLE GUARANTEE TO YOU:
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
ALL MAJOR PAYMENTS ACCEPTED
Plants.MailShop is run and administered by YouGarden Ltd.
Associated Newspapers Limited, a company registered in England under company number 84121 with a registered office at Northcliffe House, 2 Derry Street, London, W8 5TT. Our VAT number is GB 243571174.
Copyright © YouGarden 2024
(source: MSWEB)
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