Any information we publish electronically or via printed materials is always intended to be as accurate as possible. However, in some cases approximate dimensions or capacities may have to be given. Whilst we make every effort to ensure that imagery and specifications on our website are accurate and up to date, the majority of items we sell are real living, growing plants and as such, their specification or condition may understandably vary slightly throughout the year.
On rare occasions we may have to substitute an item you have ordered for a very similar replacement item of equivalent value. Our experienced and fully trained Nursery Managers will always do this with care and ensure that the replacement is appropriate. If you find a substitute we send you unacceptable, please let us know and we refund the value of the item in question.